How to request deletion of your data

Effective from: 5 October 2026

This page explains how to ask "BulGhar Homes" EOOD to delete your personal data, including the messages you sent us through Messenger, Instagram, WhatsApp or TikTok. What data we process and why is described in the Privacy Policy, and for messages on social networks in Section 7.

1. How to submit a request

Choose one of two ways:

• Write to us at r.nikoghosyan@bulgharhomes.com with the subject "Data deletion". State the name or username you used when you wrote to us.
• Send a message to the BulGhar Homes page on Facebook or on Instagram with the words "Delete my data" and the name or username you used when you wrote to us.

2. How we confirm the request is yours

We confirm your identity through the channel the request comes from. We reply to you where you wrote from, and we may ask you to confirm the request from the same account or the same email address. This way nobody else can have your data deleted on your behalf.

3. Within what time

We delete or anonymize your records and confirm this to you within one month of receiving the request, as stated in Section 9 of the Privacy Policy.

4. What we delete

• the messages and attachments you sent us, to the extent we keep them;
• the notes about you in the client register;
• the data from your inquiry.

5. What we cannot delete

Where the law requires us to keep data, we cannot delete it at your request until the period expires. After that we delete or anonymize it. This applies to cases where you became our client:

• data and documents collected under the Anti-Money Laundering Measures Act (AML) (Закон за мерките срещу изпирането на пари, ЗМИП): 5 years from termination of the client relationship or from completion of the transaction;
• accounting documents and records for tax control: up to 10 years under the Tax and Social Insurance Procedure Code (ДОПК) and the Accounting Act (Закон за счетоводството).

We use the data we keep by law only to meet the relevant obligation. If you were not our client and only wrote to us with an inquiry, these periods do not in principle apply to you.

6. The conversation on Messenger, Instagram, WhatsApp and TikTok

The messages are also kept in the systems of Meta and TikTok, not only with us. A request to us deletes our records, but not the copies held by the platforms. Deleting a conversation from your Messenger, Instagram, WhatsApp or TikTok account removes it from your list, but not from our side, so for our side submit a request under point 1. For the data the platform holds about your account, use the privacy settings and tools of the platform itself.

7. If you are not satisfied

If you believe your rights have been violated, you have the right to file a complaint with the Commission for Personal Data Protection (CPDP, Комисия за защита на личните данни, КЗЛД): 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria; website: www.cpdp.bg.